VEHICLE COLLECTION AT BMW WELT.

Picking up your new BMW model can be combined easily with a factory tour. To book, please call BMW Welt customer service on 089 1250 160 20*. Here you will also find out all the other requirements for a peek behind the scenes. Please note that a minimum age of 6 years applies for accompanying children to participate in the guided tour.

*You can reach the BMW Welt Customer Service and the BMW Welt Info Service at the following times:

Monday to Friday: 08:00 - 20:00 hrs.

Saturday to Sunday and on public holidays throughout Germany: 09:00 - 18:00

The pickup package will be sent to you 1-2 weeks before the pickup. To facilitate your planning, we are happy to bring forward the shipment. To do so, please contact BMW Welt customer service by telephone on 089 1250 160 20*. In addition, we will send you your login data in advance so that you can obtain information on special hotel and car rental offers in time. We kindly ask you to book your hotel yourself as is usual.

*You can reach the BMW Welt Customer Service and the BMW Welt Info Service at the following times:

Monday to Friday: 08:00 - 20:00 hrs.

Saturday to Sunday and on national holidays: 09:00 - 18:00

BMW Welt is both conveniently and perfectly located in the immediate vicinity of the Olympic grounds. You can easily reach us by subway from the main train station. Please allow approx. 20 minutes for this. From the airport, please take the S-Bahn and then the U-Bahn. Please allow 55 ca. minutes for this journey.

You will need the following documents to pick up your vehicle:

• Valid identity card or passport
• Vehicle registration document
• License plate number

In the case of power of attorney, the authorized representative will also need the power of attorney as well as his or her own valid ID card or passport in addition to the documents mentioned above.

Basically, there are two pickup options. Various combinations make the day of your vehicle pickup an unforgettable experience to your taste at any rate.

Please inform us as soon as possible. To do so, please call BMW Welt Customer Service on 089 1250 160 20*. Please clarify the details by telephone with our colleagues at the BMW Welt check-in. We will need your mobile number for this purpose. *You can reach the BMW Welt Customer Service and the BMW Welt Info Service at the following times: Monday to Friday: 08:00 - 20:00 Saturday to Sunday and on national holidays: 09:00 - 18:00

Taking possession of your new car is a special day. Of course, you may also record this event. For your own memory or to share it directly with friends.

However, please note: Photos as well as videos at the BMW Group Plant Munich are prohibited. We ask you to turn off your cell phones. You may take photos and film in the BMW Welt and the BMW Museum for private purposes. If you wish to use the photos or videos for commercial purposes or for media coverage, you must obtain permission from BMW. Please contact the BMW Welt Info Service at 089 1250 160 01*.  

*You can reach the BMW Welt Customer Service and the BMW Welt Info Service at the following times:

Monday to Friday: 08:00 - 20:00 hrs.

Saturday to Sunday and on public holidays throughout Germany: 09:00 - 18:00

Please drive your private or rental car to the underground parking garage of BMW Welt, which you can use free of charge. Then follow the signs "Automobilabholung" to the Check In. There, our Check In staff will take care of everything else, such as storing your luggage. Please remember to refuel your rental vehicle before returning it and let our staff know the parking space number of the underground parking lot.

If you use the PARKNOW app (in future EasyPark), please deactivate the automatic license plate recognition in the app before entering the BMW Welt underground car park. As a collector, you will park here free of charge and receive an exit ticket at check-in.

Of course, you have the option of receiving your vehicle at BMW Welt with winter wheels during the winter months. Please note that only original BMW complete wheel sets can be installed.

Benefit from our attractive transport services:

Transport service for winter wheels:

You have the option of having your Original BMW complete winter wheel set transported to BMW Welt via your BMW partner.

Transport service for summer wheels:

Of course, we also organize the return transport of your complete summer wheel set to your BMW partner.

Combination of both services:

You would prefer not to deal with further administration in the run-up to your car pick-up? Then choose the combination of both services.

If you are interested, please contact your BMW partner as early as possible, who will take care of commissioning the services for you.